Engagement Manager

At Amazon Web Services (AWS), were hiring a Global Engagement Manager to lead AWS consultants, partner, and client teams for our Enterprise clients, leading Professional Services engagements for worlds largest global banks, insurance companies, capital markets and financial services software vendors. Engagement Managers, manage and deliver AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organisation to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

This is a role for an established leader with the opportunity to lead AWS professional services engagements in financial services companies headquartered in EMEA for engagements worldwide.

Responsibilities and Abilities include:

EXPERTISE
· Collaborate with AWS field sales, pre-sales, training and support teams to seek to understand our customers needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
· Experience leveraging formal project management and development methodologies on enterprise level engagements.
· Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
· Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.


SOLUTIONS
· Lead individuals, teams or multiple groups and play an active role in analysing project goals, creating a plan to achieve those goals, and then driving the AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
· Actively looks for ways to improve process efficiencies and effectiveness.
· Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
· Ability to make decisions guided by policies, procedures and business plan with limited guidance.
· Business and financial acumen.
· Business case development.

DELIVERY
· Plan, organise, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
· Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, risks, decisions, and action items.
· Ability to take ownership, work under pressure and meet deadlines on time.
· Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
· Takes proactive steps to ensure teams meet or exceed customer expectations.
· Works effectively in a dynamic environment with changing priorities.
· Results-oriented, priorities work activities, plans and stays organised in order to meet commitments.

COMMUNICATION
· Outstanding written and verbal communication skills with team members and audiences of all levels.
· Interfaces with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
· Plans and oversees the preparation and dissemination of project communications.
· Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behaviour accordingly to succeed. Recognises environmental or cultural nuances and adapts.
· Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.


TEAMING
· Proven success in working with teams and executive leadership in a complex, global company environment
· Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organisations involved with or affected by the project
· Proven experience working in a matrix environment, managing multiple stakeholders.
· Negotiation and conflict resolution capabilities
· Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports



BASIC QUALIFICATIONS· 10+ years experience leading the delivery of enterprise-level IT consulting projects
· 5+ years experience leading Agile projects across multiple cross-functional teams as a scrum master, technical project manager or technical programme manager
· Led teams and engagements utilising agile approaches, value and principles as well as Scrum framework
· Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)
· Experience with Agile and Project Management (APM, CSM, PMI-ACP, PRINCE2) toolsets (Jira, RallyDev, VersionOne, Taiga, etc)
· Bachelor's Degree or equivalent experience
· Ability to travel to client locations worldwide to deliver professional services as needed

PREFERRED QUALIFICATIONS· Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
· AWS Experience and Certifications.
· Managed technical projects consisting of 8 or more people totaling over $1,000,000 budget
· Managed and delivered IT engagements for one or more banks, insurance companies and/or financial services software vendors.
· Managed engagements using both Waterfall and Agile/Iterative methodologies.
· Bachelor's Degree in STEM, MBA or Masters in Computer Science.
· Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.



Basic Qualifications

10+ years experience leading the delivery of enterprise-level IT consulting projects
· 5+ years experience leading Agile projects across multiple cross-functional teams as a scrum master, technical project manager or technical programme manager
· Led teams and engagements utilising agile approaches, value and principles as well as Scrum framework
· Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)
· Experience with Agile and Project Management (APM, CSM, PMI-ACP, PRINCE2) toolsets (Jira, RallyDev, VersionOne, Taiga, etc)
· Bachelor's Degree or equivalent experience
· Ability to travel to client locations worldwide to deliver professional services as needed

Preferred Qualifications

PREFERRED QUALIFICATIONS· Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
· AWS Experience and Certifications.
· Managed technical projects consisting of 8 or more people totaling over $1,000,000 budget
· Managed and delivered IT engagements for one or more banks, insurance companies and/or financial services software vendors.
· Managed engagements using both Waterfall and Agile/Iterative methodologies.
· Bachelor's Degree in STEM, MBA or Masters in Computer Science.
· Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.

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** AWSPROFESSIONALSERVICES **

Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build.

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