Receptionist

Reporting to the: Senior Receptionist



NB: This position requires someone willing to work shifts (Weekends and Public Holidays included)



Key responsibilities will include:


Reception and switchboard management


Handling guest requests


Providing information to guests


Operating the switchboard (receiving incoming call from clients)


Forward calls


Screening calls


Log messages via email


Issuing of wheelchairs to the public


Coordinating parking tickets for events


Responding to inquiries and queries telephonically and via email


Maintains safe and clean reception area by complying with procedures, rules and regulations


Resolving company and departmental related – externally and internally


Cash-up – Requisitioning of payments


Maintains security by following procedures


Maintaining continuity among teams by documenting and communicating actions, regularities


Maintain an adequate inventory of office supplies for reception and business centre


Monitoring front of house cleanliness and safety


Manage cash-ups for the business centre


Handling lost & found


Manage business centre as and when required


Communicate with guests in a clear and proactive manner


Maintain effective working relationships with colleagues


Computer literate in Microsoft Office



Personality Attributes:


Excellent command of the English language


Well groomed


Demonstrate a high level of written, verbal and listening skills


High level of professionalism


Customer service oriented


High levels of attention to detail


Confident and assertive while being patient, proactive and goal driven


The ability to use your own initiative and to be a self-starter is essential


Team player



Qualifications and Experience Required:


Matric Certificate


1 to 3 years front office/call center/events/hospitality and administration experience

.