Account Manager: Corporate

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis« and Nexis« services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

Account Manager: Corporate



Purpose of the role:


The sales personserves as the primary business contact for the client and is responsible forclient satisfaction. The SP is expected to consistently provide excellentcustomer service to accounts, as well as represent client needs and goalswithin the organization to ensure quality. In addition, the SP should buildrelationships with clients to encourage new and repeat business opportunities.



Key Accountabilities:


Revenue



Achieve annualtargets Maintain healthysales pipeline Customer planmaintenance Delivery of overall growth in terms of total revenue for entire customerbase at agreed % over previous years’ sales levels.Develop a value proposition and ROI of proposals (Customer conversion rate)



Existing Clients and Business development



Responsible forclient communications, conflict resolution, and compliance on clientdeliverables and revenueEnsures that clientissues are dealt with in an efficient manner Owns the contract andcontract renewals for new work for an existing clientAssist with paymentand collections. Works closely withthe project team in order to maintain a continuous knowledge of project statusin order to identify potential issues and/or opportunities within or related tothe project. Aware and in pursuitof opportunities for account growth and new business Communicates theclient's goals and represent the client's interests to the team. Provides regulartwo-way communication between the client and team, to provide strong teamrepresentation and set proper client expectations. Understanding ofcompany capabilities and service, and effectively communicates all offerings tothe client. Reports to theGeneral Manager, providing regular input on all account activity, includingstatus and call reports on a weekly basisClient training andeducation Complete and submittenders



Competencies:



Passionate Enthusiastic Energetic and driven Business &Commercial acumen Determination tosucceed Influencing skills Analytical skills Relationshipmanagement Able to operatewithin a changing environment Able to workautonomously – self-starter Able to communicateconcisely and work to agreed timescalesPersuasivenessAdaptabilityNegotiations skills



Internal Interactions:



Marketing ServicesTeamSales team Johannesburg call centreAdministrative team Management team



External interactions:



Key Customers Customers requiringtrainingIndustry leaders

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected].

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