Operations Manager

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis« and Nexis« services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

Operations Manager



Department: Business Software Solutions



The Operations Manager is responsible for managing theday-to-day activities of the business, typically ensuring smooth operation ofvarious processes for a particular product or set of products. The OperationsManager needs to perform tasks across various operational areas. They mustunderstand the key product goals and priorities of the General Manager andProduct Owner in order to define their main focus areas.



MainResponsibilities:



Release Management andTraining:


Successfully hand over release artefacts from thedevelopment teams to the deployment teams (build and run teams)


Coordinate the general release process and communicateto all stakeholders in a timely manner


Regular contact with development team andproduct owner for release scheduling and planning


Arrange for Installation of Server Updates


Communication of Release Status to allstakeholder


System Monitoring and Risk ManagementResponsible for the setup and configuration ofautomated and manual monitoring tasks/processes/systems to raise early alarmsof any downtime or potential downtime


Maintain monitoring documentations



Incident ManagementShould be the first to be notified of any systemincident (product level, infrastructure level)


Responsible for managing the communication and successfulresolution of the incident



Support (not end usersupport):


Ensure that production processes for Customer SupportCentre (CSC) escalations are adequately managed as well as provide support toall third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)


Motivate emergency development with ProductOwner


Third Party RelationsInforming all third party developers and suppliers ofintegration requirements, new developments, system changes, releaserequirements and communicating general product information


The Operations Manager must interact in a way thatstrengthens relations with third parties


Monthly Billing Supervision:Ensure that monthly customer billing is complete andcorrect

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected].

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