Support Consultant

LexisNexis Legal & Professional (www.lexisnexis.com) is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis« and Nexis« services. Today, LexisNexis Legal & Professional harnesses leading-edge technology and world-class content, to help professionals work in faster, easier and more effective ways. Through close collaboration with its customers, the company ensures organizations can leverage its solutions to reduce risk, improve productivity, increase profitability and grow their business. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.

Support ConsultantSupportConsultant


We are currently looking for conveyancing professionals tojoin an incredible support team in a technology focused international companybased in Cape Town. If you are interested in an exciting career change whilestill being able to utilize your current expertise and knowledge of theconveyancing process, this opportunity might be perfect for you.



Responsibilities


Providingprofessional support to customers using Lexis Convey and integrated products telephonically,via email, remote support and live chatContinuouslyimproving your knowledge of our company, relevant products and support policiesin order to provide quick and technically accurate solutions to customersOwningcustomers’ requests until the request is resolved to the customers satisfactionAlwayskeeping the customer informed of progress on their request until resolvedAssistingfellow team members where possibleEscalatingrequest by defined criteria or situation


DesiredSkills and Expertise


Minimumof 5 years’ experience of Conveyancing Minimumof 5 years’ experience working on Lexis Convey Excellent communication skills in both Englishand Afrikaans (Essential)An interest and ability to learn technicalconceptsAbility to multi-taskExtremely resourceful with an outstanding senseof urgencyFriendly and helpful dispositionSelf-motivated and able to use initiative andproblem solveMethodical and good time management skillsAble to work under pressureAbility to impart knowledge

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or [email protected].

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