Franchised General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Protea Hospitality Group (Pty) Ltd. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Stays current


with industry trends and monitors strengths and weakness of competition;


explores new business opportunities; develops business plans designed to


maximize property customer satisfaction, profitability, and market share;


ensures property business plans are aligned with the hotels business


strategies; translates Marriott global strategic plan into one that can be


executed on property.

Executes


business plans designed to maximize property customer satisfaction, profitability,


and market share; ensures that property business plans and employees are


aligned with business strategies; holds property leadership team accountable


for successful delivery of business plans; experiments with new ideas and takes


calculated risks to improve guest satisfaction and profitability; evaluates the


success of property business strategies to inform future business plan


enhancements; continually ensures business plans and actions have a positive


impact on property performance.



Works closely


with Sales and Marketing team to develop revenue generating strategies for


property; identifies new business leads, develops tailored sales approach, and


actively pursues leads with Sales and Marketing team; validates that sales and marketing


strategy is aligned with brand strategy and is effectively executed against


established goals; verifies that property leaders understand and leverage


Marriott demand engines to full potential; augments guest preference for


property through booking ease and quality interactions with sales force.



Talent Management and Organizational


Capability



Creates a


cohesive and high-performance Executive Committee that continuously strives for


positive results and improvement; coaches Executive Committee by providing


specific feedback and holds them accountable for performance; creates learning


and development opportunities for employees; creates and effectively executes


development plans for both direct reports based on their individual strengths,


development needs, and career aspirations; ensures all managers are doing the


same for their direct reports; identifies resource needs to strengthen property


team; creates succession plans for future job openings; actively supports the


staffing process; ensures effective work processes, systems and teamwork are in


place to maximize individual and overall property performance.



Reviews


business related data such as market share, financial performance, inventory,


employee engagement, and customer satisfaction; analyzes business information


to proactively address changing market conditions, ensure property operates


within budgetary guidelines, and achieves profit margin goals; uses business


information to identify indicators of product and service successes and


opportunities for improvement; integrates business information into business


plans.



Verifies that


all employees are treated fairly, and with respect; builds rapport with


employees by fostering an environment of open communication and spending time


with employees on the frontlines; makes self-available to employees (open door


policy); verifies that pay and benefits are appropriate for labor market;


celebrates the success of employees in a public way; works with Human Resources


to maximize employee engagement and monitor local labor environment to address


issues as needed.



Works with


Revenue Management team to develop effective pricing strategies, balancing


seasonality, economy, customer segments, property objectives and customer


satisfaction; established revenue strategy that supports the hotels


positioning in local market; ensures demand forecasting and sound revenue


practices are in place to maximize yield; identifies ways to grow occupancy,


RevPAR, and market share by researching and staying aware of competitor


strategies; controls labor and capital expenses.



Builds strong


rapport with property owners through proactive and on-going communication;


keeps owner informed of brand initiatives and guest experiences; provides


owners with in-depth analysis of property performance, incorporating guest,


financial and employee business data; manages an effective balance between


owner interests and Marriott brand interests and develops solutions that create


value for both; develops and effectively promotes ideas for improving property


service and profitability to ownership.



Interacts with


guests and other customers on a frequent basis to obtain feedback about their


experiences on property; utilizes guest/customer feedback to recognize


outstanding employee service performance and improve service delivery;


emphasizes and holds leadership team accountable for addressing service


failures or potential service failures, and for developing innovative ways to


exceed guest expectations; establishes presence in the market by actively


promoting an exemplary property/brand image, involving oneself in the local


community, and by developing strategic alliances with local officials,


businesses, and customers; anticipates needs of large groups or high profile


guests in order to deliver flawless service; verifies that products, services,


and events attain the appropriate publicity (PR buzz).



Company/Brand Policy, Procedures, and


Standards Compliance



Verifies


property compliance with legal, safety, operations, labor, and Marriott brand


product and service standards; conducts both routine and short-notice quality


assurance audits with specific departments; holds employees accountable for


performing audits on a regular basis; conducts detailed walk-throughs to ensure


building, public areas, kitchen, and grounds are well-maintained, safe, and


meet or exceed guest expectations; validates that employees are appropriately


trained and performing to standard.



Functions as


the primary strategic business leader of the property with responsibility for


all aspects of the operation, including guest and employee satisfaction, human


resources, financial performance, sales and revenue generation and delivering a


return on investment to both Marriott International and property ownership.


Verifies implementation of service strategy and initiatives with the objective


of meeting or exceeding guest expectations, increased profit and market share.


Holds property leadership team accountable for strategy execution, and guides


their individual professional development. The position verifies that sales


engines are leveraged and initiates independent and proactive sales activities,


when appropriate, to generate demand. Verifies that the objectives and goals of


Marriott and property owners work together to achieve brand positioning and


success. Builds owner loyalty through proactive communication, setting and


managing expectations and delivering solid business results. The position is


actively involved in the local community and builds strong relationships with


local officials, businesses, and customers.



Education and


Experience

• 2-year
  
  
  degree from an accredited university in Business Administration, Hotel and
  
  
  Restaurant Management, or related major; 8 years experience in the management
  
  
  operations, sales and marketing, finance and accounting, or related
  
  
  professional area.

• 4-year
  bachelor's degree in Business Administration, Hotel and Restaurant Management,
  or related major; 6 years experience in the management operations, sales and
  marketing, finance and accounting, or related professional area.

• General
  Manager experience in full-service property.
• Ability
  and willingness to work flexible hours including weekends, holidays and late
  nights.
• Property
  industry work experience, demonstrating progressive career growth and a pattern
  of exceptional performance.

This company is an equal opportunity employer.



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