Team Leader

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 17 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.



We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.



This role manages a technical processes team which includes efficient and effective administration as well as coaching and development of all staff in order to maximise productivity. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months.

• Manages daily operational (client service and or administrative) delivery within specific functional area.
• Delivers, maintains and enhances service / work standards and work quality via a team of clerical staff, within a given process/es.
• Manages an operational budget, employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management).
• Accountable for technical decision making of a function as well as management of work volumes / flow.
• Establishes and maintains client / customer relationships
• Could take accountability for the implementation of a strand of an operational project.
• Extensive experience in day to day management.
• Manages between 5 and 20 clerical staff (could include some specialist staff).

KRA's



Budget Control

• Manages an operational budget.

Operational Delivery

• Accountable for technical decision making within a specific functional area.
• Could take accountability for the implementation of a strand of an operational project.
• Extensive experience in day to day management
• Manages daily operational (client service and or administrative) delivery within specific functional area

Quality Assurance

• Delivers, maintains and enhances service / work standards and work quality within a given process.
• Develops and maintains procedural documentation
• Ensures daily processing complies to all appropriate product and legislative rules and requirements.

Relationship Building

• Builds and manages external relationships.
• Establishes and maintains relationships with Internal stakeholders

Team Effectiveness

• Accountable for others' time, task and output quality, for periods of up to 3 months
• Balances own priorities with directing and motivating others
• Coaches and mentors staff.
• Creates a climate for optimal performance
• Guides and directs staff to achieve operational excellence standards
• Individually accountable for customer/client service delivery through efforts of others, for periods of up to 3 months.
• Manages performance.
• Plans and assigns work over the applicable period
• Responsible for the day-to-day feedback and review of performance
• Selects potential staff to sustain customer/client service delivery.

Job Requirements

• Matric and Commerce or Investment related degree or diploma is required.
• 5-10 years experience in field of expertise
• 3-5 years management experience required
• Knowledge of OM products and processes advantageous
• Knowledge of OM Complaint policies and procedures requirement
• Able to navigate and use the following applications:

o MySeries

• Proficient user of MS Office (Word, Excel, PowerPoint)
• Must possess the ability to work under extreme pressure
• Must be deadline driven
• Must be able to travel nationally for adhoc visits and/or presentations

Competencies

• Collaboration (Relating)
• Customer First
• Execution
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic

Additional Details

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