Continuous Improvement Analyst

Job Title Continuous Improvement Analyst

Advert Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description Job purpose: We constantly strive to ensure that we make selling as easy as possible for our sales reps, and with the greatest possible levels of customer experience as a result. That’s the role of our Continuous Improvement Specialists. You’ll create, implement and review process to help achieve exceptional end results, and where relevant you’ll identify inefficiencies and address them. A core component of the role is to support Sage’s go to market principles, ensuring that all newly introduced routes to market, products and propositions are implemented in a timely manner, making it easy for our reps to sell and our Sales Operations teams to support.

Key Responsibilities Key accountabilities and decision ownership:

Continuous Improvement
• Accountable for the proactive identification of process failure and inefficiency within sales segments through internal feedback collation, performance metrics, and sources of customer feedback.
• Accountable for the identification of root cause to process inefficiency, validation of those root causes, and recommendation for change.
• Responsible for the implementation of improvements and the demonstration of measurable benefits.
• Reactive identification of issues where appropriate to mitigate risks / negative performance or customer impacts.
• Communicate the successes and return from the implementation of improvements, celebrating those successes where appropriate.

Process Ownership
• Accountable owner of one or more sales process ensuring effective and efficient design, implementation and embedding.
• Track and review all implementations to ensure 100% adoption and compliance, taking appropriate action where necessary.
• Responsible for the effective communication of process operation to encourage full and complete adoption, as well as ideas for improvement.

Go To Market
• Responsible for ensuring all sales and sales operations requirements are met though all go to market of initiatives, product, proposition and system launches.
• Core member of a matrix organisation aligned to meet the requirements of one or more specific sales segment.
• Superusers of all sales technology including but not limited to Salesforce CRM and telephony systems. Work closely with the Sales Administration team to ensure that systems are always accurate and robust to make sales campaign execution easy and effective.

General
• Responsible for maintaining strong and relevant knowledge of products, propositions, sales performance and compliance requirements allowing full consideration given in the implementation of any change.
• Ensure that the role is fully embedded into a minimum of one sales segment and is a core component in our matrix ways of working, becoming fully engrained in the context and ways of working of those segments.

Skills, know-how and experience:

Competencies, Skills & Knowledge

• Strong influencing and stakeholder management skills being able to adapt style of communication according to the audience to achieve the desired outcome.
• Flexible and dynamic, able to demonstrate energy, agility and a strong sense of innovation in reacting to business requirements.
• Strong analytical and problem solving skills and the ability to bring together different sources of information to present a simple view of the facts
• Customer Focus ability to understand the needs and priorities of customers and hold a strong desire to exceed their expectations
• Clear commercial focus and a return on investment in the drive for continuous improvement
• Strong Interpersonal skills proven ability to understand and interpret other people’s behaviour, concerns and motives
• Organised Multi-tasker able to meet deadlines and deal with multiple priorities
• Attention to Detail
• Demonstrates a sense of accountability and decision making, taking calculated risks to achieve results
• Team Orientated, balancing all activities to deliver the business result.
• Dealing with Ambiguity – being resilient in approach to be able to establish a clear path of action having taken all available information into account.
• LEAN Six Sigma (desirable)
• Strong knowledge of core technology – MS Office and Salesforce CRM
Key performance indicators: (Dependent upon role type)
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Budget owned:

N/A
Key Stakeholders:
• Sales Operations
• Sales Leadership
• Commercial Operations Managers
• Product Marketing Managers
• Field Marketing Managers
• Marketing Operations
• Legal Services
• Customer Services
• IT

Function Sales Performance and Operations

Country United Kingdom

Office Location Newcastle

Location Region