TeleSales Managers

Job Title TeleSales Managers

Advert Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they’ll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job Description Job purpose:

• Regional responsibility for Direct Telesales
• Delivery of budgeted direct Sales NCA KPI’s and driving increase in PY Growth
• Responsible for delivery of direct telesales Revenue, ARR and Customer KPIs through directional
• Leadership and excellent execution through Team managers, Senior Consultants and Sales executives
• Responsible for delivery of direct telesales productivity and customer access and contact standards
• Responsible for increase of new customer volume, delivery of conversion rates and ARPAC
• Responsible for delivery of excellent customer experience via direct telesales and telemarketing team
• Responsible for management of NCA Direct pipeline and conversion to sale
• Work across the NCA SSB Segment to achieve SSB objectives
• Work with Supporting functions to achieve deliverables
• Design, manage and execute sales across, cross sell and upsell
• Responsible for generating and presenting analytical, Narrative / Stats – weekly, monthly and quarterly
• Presenting to other or on behalf of Director of Direct Sales when requested
• Drive Cross skilling across product range
• Accountable for Team Leaders driving the vision
• Accountable for providing leadership and management to direct subordinates which included but not limited to:

Recruitment
• Performance management
• Training and development
• Rewards management including timeous checking and submission of commission calculations
• Employee Relations

Key Responsibilities Key Responsibilities
Key accountabilities and decision ownership: (8 or 10 max)
• Manage and exceed agreed revenue budgets
• Ensure the telesales team’s performance standards are exceeded through weekly coaching activities and staff mentorship
• Ensure commissions and incentives are correctly computed and submitted timeously
• Manage departmental internal systems and enhance reporting functions and features, to enhance the training booking system, customer experience and sales process
• Support the various product teams, business partners and additional stakeholders by ensuring there are solutions and resources to meet their needs
• Ensure the team is adequately supported and is trained to the appropriate skill level, aligned with the certification of Sage products
• Manage a marketing strategy and drive campaigns to support budgets and sales objectives
• Ensure that credit notes and outstanding payments are kept to a minimum
• Drive strategically imperative projects optimally according to the agreed to timelines (any delays are timeously communicated)
• Generate quality leads for team
• Ensure all customer interactions, whether telephonic or via email, are optimal and create an exceptional customer experience
• Ensure all departmental hardware, software and budgetary requirements are accurately and optimally managed
• Ensure appropriate team capacity planning (incl. accurate job descriptions, minimal vacancies)
• Manage staff performance and personal development plans (incl. setting KPAs/ KPIs, bi-annual performance discussions, performance management) Skills, know-how and experience:

Must have: (5 or 6 Max)

• Excellent written and verbal communication skills in business English
• Strong Analytical Skills
• Preferable knowledge of Accounting and Payroll products
• Committed to delivery-based outcomes
• Willing to take on additional responsibility
• Excellent analytical skills, strong communications and interpersonal skills
• Excellent capabilities in business team motivation, High level of business skills
• Highly motivated self-starter – ability to manage multiple stakeholders under pressure and at different levels in the organisation
• Demonstrates and demands personal commitment to team goals
• A minimum of 2- 5 years’ experience with regard to team management in a high-performance environment
• A minimum of 1+ Experience of leading telesales activities in direct model
• Proficient in business Internal System’s

Preferred: (2 or 3 Max)

• Experience of leading telemarketing teams
• Experience on dotted line management and solid line management
• Extensive understanding of internal systems
• Experience managing performance and driving a culture of learning and excellence
• Driven, self-motivated individual that can achieve objectives and problem solve within a high paced, stressful environment
• Strong numerical and quantitative skills with the ability to provide accurate reporting, forecasting and planning
• Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes
• Exceptional verbal and written communication skills with the ability to build longstanding relationships with all employee levels, business partners and customers
• Ability to accept and perform new job responsibilities as needed
• Positive, solutions-based attitude with an affinity towards providing excellent customer service and motivate colleagues toward group objectives
• Technical / professional qualifications
• Degree or equivalent, Business / Finance qualification is advantageous
• Exceptional knowledge of MS Office Suite (PowerPoint, Outlook, Word and Excel) & Visio

Key performance indicators: (3-5 Max)

• Achievement of Revenue budget
• Achievement of 12% of off-plan base reactivation
• Achievement of FY19 training targets Direct reports:
• Direct Accounting and Payroll Team
• Budget owned:
• R30 Million

Key stakeholders:
Matrix Reporting

Function Sales

Country South Africa

Office Location Johannesburg

Location Region Midrand