Operations Manager

About Us


Thorburn Security is looking for some highly motivated individual to serve as a Operations Manager in the KwaZulu-Natal region. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.


Duties & Responsibilities

• Effectively manage the financial indicators of contracts under one’s control: - Monitor profit & loss statements for each contract to achieve budget and profit (actual results versus budgets and forecasts contract contribution) - Implement cost saving controls to achieve required contract contribution - Grow the existing Revenue through upselling - Monitor price escalations to achieve desired contract contribution • Effectively manage employees: - Effective Organisation - Development - Leadership • Ensure that discipline & grievance are applied in accordance with Company policies and related legislation • Effectively manage security operations: - Deliver customer service in line with the SLA, attend and keep minutes of scheduled customer meetings to retain contracts and prevent losing clients - Conduct regular audits to ensure compliance to site standard operating procedure and security operations best practice • Effectively manage business development: - Identify new business opportunities in the region - Grow the business with existing customers by selling an integrated security solution • ISO 9001; 14001 & 45001 – Quality, Environmental and Health & Safety Standards: - Adhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position

Skills and Competencies


Skills: • Managing Professionally • Leading People and Managing Conflict • Communication skills (written and verbal) • Computer literacy • Intermediate financial skills • Risk identification Knowledge: • South African security legislation • Operational Policy and procedures • HR Policy and procedures • Health and Safety legislation Attributes: • Driving change • Attention to detail • Delivering objectives • Delivering strategy • Awareness of the market environment


Qualifications

• Grade 12 or equivalent • Driver’s License • PSIRA Grade A • Post Matric qualification is an added advantage • Minimum 5 years’ experience in security management

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