Technical Operations Engineer II

WorldAware Solutions (PTY) LTD, Block A, The Terraces, Cape Town, South Africa, South Africa


Req #261

Thursday, February 27, 2020

At WorldAware, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Position overview:

The Technical Operations Engineer II is responsible for all aspects of systems administration for the WorldAware’s cloud-based environment, including servers, applications, and databases. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures. This individual will be part of a 24x7 operations on-call rotation.

Essential Job Duties/Responsibilities:

• Monitor and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency
• Understanding of network topology and concepts such as TCP, UDP, VPN, routing, and switching; ability to troubleshoot network problems
• Monitor of system resources, including memory, CPU usage, and disk utilization; ability to troubleshoot response times to maintain operating efficiency
• Write or modify basic scripts to resolve problems and automate systems administration tasks using bash or PowerShell
• Maintain operational, configuration, and other procedures and documentation
• Perform or assist in troubleshooting and diagnosing production problems and correct identified problems
• System and application patching and vulnerability mitigation
• Experience managing services in a production Docker cluster, ECS or EKS preferred
• Perform other miscellaneous duties as assigned

Experience, Functional and Technical Requirements:

• 5+ years system administration experience on Linux and/or Windows platforms
• Bachelor (4-year) degree, with a technical major, such as computer science or management information systems
• Experience with Linux, Apache, J2EE, Oracle, and python architectures preferred
• Experience in deploying and maintaining systems with high-availability requirements
• Experience supporting hybrid infrastructures hosted in conventional datacenters and public cloud providers such as AWS, Azure, and Google Cloud Platform
• Strong written and verbal communication skills
• Able to participate in on call rotation providing 24x7 support
• Some travel may be necessary
• Must have the ability to pass a pre-employment background check

Skills/Abilities:

• Have worked in a company providing SaaS with high availability requirements
• Experience working in organizations compliant in security programs such as ISO 27001
• Experience with automating in public cloud-based environments using tools such as Puppet, Chef, Ansible
• Experience with LDAP, single sign-on, SAML, OAuth, and Office 365 Azure
• Experience with security monitoring and system hardening

Characteristics you should possess to be successful in our culture:

• Demonstrated desire and ability to pick-up and learn new technologies and concepts quickly
• Detail oriented with a quality of work ethic
• Self-starting person that can proactively identify and solve problems and tasks independently

WorldAware is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.