Account Manager

• You will be driving for highest levels of customer satisfaction and support by understanding challenges that are critical to customers and applying a solution-based approach.


• Provide a "high-touch" service through frequent visits and close contact with merchants.


• Onboard and train merchants and ensure a smooth handover process is adhered to at all times post-acquisition.


• Build and maintain customer networks and customer supplier networks to ensure effective relationships at an operational level.


• Proactively work with the Durban Area Lead Lead and other units within the organisation to retain and grow customer processing volumes and revenue and prevent client churn within your control.


• Establish effective internal relationships and processes with Supply Chain, Sales, Finance, Business Development and other units within the organisation to maintain superior customer service levels.

• Execute customer pricing negotiations and profit-margins in line with merchant volume-value growth - dependent on customer base and profile but with exposure to and support of high profile customers to build capabilities.
• Deliver on internal and external stakeholder requirements and service level agreements.

• Demonstrate innovative thinking in the area of expertise and translate this into business processes, solutions and working practice improvements.
• Implement and maintain a metric system as a reporting tool to ensure efficiency in measuring internal metrics and KPI's to drive the expected service delivery internally and externally to assist in the achievement of company objectives and goals.
• Identify new revenue and growth opportunities and refer to the Business Solutions Consultants team, Business Development, and cooperate with other strategic departments to up-sell our product offerings and value propositions.
• Perform other assigned duties based on business priorities and organisational needs.
• Attend work events where required for brand awareness and market activations.
• Actively promote and live up to the Yoco values and company culture.

• At least 3 years proven experience in an Account Management or Key Account Management position.
• A relevant completed tertiary qualification.
• A valid driver's license and own reliable vehicle.
• Willingness to travel is a must. This position requires both short and long distance trips for site visits as necessary.
• Excellent customer service, relationship development and consultative skills.
• Strong interpersonal and communication (written and verbal) skills over various channels.
• Proactive self-starter who can manage yourself independently and be highly organized with exceptional time management.
• Ability to manage administrative support and have strong attention to detail.
• Ability to learn quickly and become an expert in the company's product offering.
• Positive attitude and ability to work well under pressure.
• Reliable and dependable.
• Friendly, polite and professional
• Have an obsession with processes and reporting and understand their importance in the growth of the company.
• Adaptable, loves challenges and ready to work in an ever-changing environment
• Desire and ability to work in a fast-paced environment and be part of a high performance team.

• Proficient knowledge in operating CRM databases

• Stay Connected
• Make Space to Explore
• Keep it Simple
• Master your Craft

• Get to know each other personally
• Say what you think and challenge me directly
• Be courageous and focus forward
• Don't let ego get in the way

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